Helpdesk/Managed Services

IT Professional
Services Include
  • Break / Fix Support
  • Server/Desktop Management
  • IT Budgeting & Consulting
  • 24/7/365 Helpdesk
  • Proactive Maintenance
  • Spam, AV & Backup
  • 24x7 Remote Monitoring
  • 24x7 Management

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Desktop and Infrastructure IT Support

Managed services are an umbrella term for third party monitoring and maintaining of computers, networks and software. The actual equipment may be in-house or at the third-party’s facilities, but the “managed” implies an ongoing effort. At AIS, our goal is to keep your business running so you can continue your own mission—without interruption. We take the day-to-day IT burden off your plate with 24/7 managed services. The result for your company could mean significantly reduced downtime, lower operating costs, better system performance and higher levels of security.

A Flexible Partner

Have concerns about your company’s network going down or the potential to lose your data? It’s time to be proactive. According to technology research firm Gartner, 90 percent of companies that experience a data loss will go out of business within two years.

At AIS, we provide custom-tailored and proactive solutions to your fit your companies unique needs and feel you should not be penalized when thing go wrong. It is in this spirit that we offer a variety of solutions—whichever works best with your budget. Best of all, there is no contract or monthly minimum required.

  • Guaranteed SLAs by severity level
  • Consultant-level skills on demand for environmental support, application fixes, and enhancements
  • Liaison between your team and the 3rd party vendors
  • 24x7x365 Support for resolving outstanding issues
  • Access to support infrastructure, including toll free 800 number and web-based incident tracking

Our top priority is to build a valuable, lasting relationship with your organization. That means we will listen to your concerns, adapt to your changing needs, and set a plan in motion to meet your long- and short-term goals. Our commitment to maintaining your system sets us apart from other IT companies.

Network Health Diagnostics and More

AIS has a knowledgeable, skilled team that can address all of your technology needs, so you won’t have to hire additional contractors or talk to an automated machine. We offer:

  • 24/7 proactive network monitoring
  • Alert notifications and automated escalation process
  • Infrastructure support (servers, routers, switches)
  • System updates and patch management
  • Help desk support
  • Email hosting
  • Network antivirus and firewall protection
  • Offsite data backup
  • VMware support and cloud solutions

Interested in learning more about our Managed Services? Let's Go!